Returns and Exchange Policy
Your complete satisfaction is our ultimate goal. You may return any item shipped by New York Cosmetics, as long as it meets the conditions below. All products are sold “As Is” and ALL SALES ARE FINAL. There are no refunds, exchanges, or credits.
You must notify us within 3 days of receipt of the merchandise if there is an issue. We will only take back defective merchandise or orders which contain issues that would normally be expected as the responsibility of the provider. You should return the item(s) to us within 14 days of receipt and in the same condition you received it (i.e. in the original box and/or packaging). A copy of your invoice must be included with your shipment.
We do not accept items back that have been opened, expired, or used unless the product was received damaged, defective or open upon arrival (i.e. items with protective seals). Items like makeup or sexual wellness items cannot be returned unless they have a manufacturer’s defect.
When you receive your order, please check to make sure your items are in good condition (i.e. not damaged or defective). Please call us right away to inform us of any problems with your shipment. Please note all items are inspected before it leaves our warehouse.
All items returned back to us for exchanges or sent back to us by your post office because of the wrong address given will be charged reshipping fees. (Please check your address carefully when placing your order) If your return is the result of our error, mail your return back to the address below Your return shipping fee will be refunded back to you once the products are received. We will reship you the correct product at no additional cost. If you are requesting additional items be added to your order for reshipping, it must be placed as a new order.
No returned products will be accepted without an authorized RA number. Shipping charges on returned products are the responsibility of the customer. At New York Cosmetics discretion, a 15% restocking may be assessed to the returned order.
No Items will be returned for:
Product returned is incomplete or defaced. You do not have the original order number or receipt. Returned items have a different serial number from what was originally sent. Items that are opened and not in original packaging. Warranty cards are filled out.
Custom Orders or Configurations: No returns or refunds will be made for items that are specially ordered for the customer. Damaged Shipments: If your shipment arrives damaged: You must notate the damage with the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in, and notify New York Cosmetics immediately to arrange for a carrier inspection and pick up of damaged merchandise. Shipping charges: Original shipping charges are not refundable. Shipping charges of returned products are the responsibility of the customer.
All returned packages are subject to an investigation once received and a 15% restocking fee will be applied where applicable. If your product is damaged during shipping, you must open a claim with the shipping agency. Make sure to take photo evidence. A customer service representative may contact you for further instructions once the package is received. If you have questions regarding returning a New York Cosmetics order, you can also call us at 1(973)-777-3723, 9 AM ET – 6 PM ET, Mon-Thurs & 9 AM to 2 PM Friday.
RECEIVING YOUR REFUND
We will process your return within 7-10* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.
**Please have the product in hand when you contact the team. The team will need you to read the UPC and model number printed on the product to determine authenticity & eligibility for your inspection.
Please ship all approved returns to:
New York Cosmetics
90 Dayton Avenue
Building 10, Suite 4K
Passaic, NJ 07055