Questions Without the runaround.

No. Guest checkout is available. An account is optional, but it can make order history, addresses, and future purchases easier to manage.

A resale certificate is not required to place a taxable order. If you are requesting tax-exempt treatment, send your valid resale or tax-exemption documentation and the email used for your customer account to our support team before ordering. Tax-exempt status applies only after the documentation has been reviewed and added to the account.

Yes. Send us the brand, product name, shade or size, UPC or SKU when available, and the quantity you need. Closeout inventory changes often, so we can check current and incoming opportunities.

Minimums are set by each product's case pack or by the terms of a quoted lot. A product marked Case Pack of 1 can be purchased as a single unit. Review every listing before adding quantities to your cart.

The case-pack number is the quantity increment required for that SKU. For example, a Case Pack of 12 generally must be ordered in quantities of 12, 24, 36, and so on. Available inventory may limit how many complete case packs can be purchased.

Yes when the listing shows Case Pack of 1. For any larger case pack, the required quantity must be purchased unless our team provides a different written quote.

Yes. You can combine different eligible SKUs and brands in one cart. Each SKU still needs to meet its own case-pack quantity.

No. A case pack applies to one specific SKU, shade, size, or UPC. Quantities from different items cannot be combined to satisfy it.

Product listings may display both the per-unit price and the full case price. Products with a required case pack must be purchased in the applicable case quantity or a valid multiple of that quantity. Products marked Case Pack of 1 may be purchased individually. Review the product page and cart for the applicable quantity and final merchandise total before ordering.

Inventory is reserved after checkout and payment are successfully completed. Adding an item to the cart or requesting a quote does not hold stock, and closeout quantities can sell quickly.

Contact us immediately with your order number. We will try to help, but changes and cancellations are not guaranteed once picking, packing, or carrier processing has started.

Send the SKUs or UPCs, requested quantities, delivery location, and any deadline to our team. We can confirm available quantities, case configuration, freight options, and quoted terms.

We provide order documentation for completed purchases. Marketplace acceptance, category approval, brand ungating, and invoice eligibility are controlled by each platform and are never guaranteed by New York Cosmetics.

New York Cosmetics is committed to selling authentic merchandise sourced through established inventory channels. Contact us before ordering if you need details about a particular brand, item, or lot.

Inventory may be boxed, sealed, bagged, loose, unboxed, tester, overstock, discontinued, or closeout merchandise. The listing should identify the applicable condition, so review it carefully before ordering.

Boxed means the item includes its retail carton. Sealed means the manufacturer's closure is intact where the product normally has one. Bagged means protective bag packaging may replace a retail carton. Loose means no retail box is included.

Testers, unboxed, loose, or specially packaged inventory may be offered when it is clearly disclosed. Do not assume retail packaging is included. Merchandise is not represented as standard boxed retail stock unless the listing says so.

Yes. Brands update artwork, cartons, labels, and promotional packaging, and closeout lots can include more than one packaging generation. The product identity, shade, size, and condition disclosure should guide the purchase.

Use the selected variant and the identifiers shown on the product page. If any detail is unclear, send the product link and the identifier you need confirmed before placing the order.

Photos are generally representative of the listed product and condition. Unless a listing states that the image shows the exact lot, minor packaging or production-batch differences may occur.

Beauty closeouts can include older or batch-coded inventory. Available date information and any known limitations should be disclosed in the listing or quote. Ask for confirmation before ordering when a specific remaining shelf life is required.

Our catalog includes changing opportunities such as retailer overstock, packaging changes, discontinued lines, and other closeout merchandise. This creates value, but quantities and future availability may be limited.

Restocks are not guaranteed, especially for discontinued and closeout products. Check back regularly or contact us with the SKU so we can note your interest and share any known availability.

No reseller should assume universal marketplace eligibility. Amazon, eBay, Walmart Marketplace, TikTok Shop, Whatnot, Etsy, Facebook Marketplace, and other third-party platforms control their own eligibility, gating, invoice, brand, UPC, listing, and seller-account requirements. The buyer is responsible for confirming eligibility before purchasing, and New York Cosmetics does not guarantee marketplace approval or brand ungating.

MSRP is the manufacturer's suggested retail price and may be displayed as a reference value. Where a Reseller Box offer expressly states a minimum MSRP value, that minimum is part of that offer. MSRP does not guarantee a current selling price, resale price, margin, profit, customer demand, or sell-through.

A Reseller Box is a curated mixed assortment intended for sellers who want varied beauty inventory without choosing every SKU. Current box types, purchase options, and value commitments are shown on the Reseller Box page.

No. A Reseller Box is sold as a curated assortment, so exact brands, SKUs, shades, and item-by-item quantities are not promised unless the offer specifically states otherwise. Any stated minimum unit count or minimum MSRP value commitment still applies.

Yes. A box may contain duplicate units, and products may be substituted based on available inventory. Substitutions do not change any stated minimum unit count or minimum MSRP value commitment.

The commitments stated on the current offer page, such as a minimum unit count or minimum MSRP value, are the applicable guarantees. A Buy Once Reseller Box is a one-time purchase and does not automatically renew. Subscribe & Save renews according to the stated subscription frequency and may be canceled according to the applicable cancellation policy. Exact brands, SKUs, shades, product assortments, resale prices, profit, sell-through, marketplace approval, Amazon eligibility, and brand ungating are not guaranteed unless the offer specifically and expressly states otherwise.

Most parcel orders are prepared within 1 to 3 business days after payment clears. Large lots, pallets, address reviews, and freight arrangements can require additional time.

Shipping and freight are customer-paid unless a specific written promotion explicitly states otherwise, and merchandise prices do not include shipping or freight unless expressly stated. After the customer places the merchandise order, New York Cosmetics reviews it and handles shipping or freight separately from the merchandise purchase. We provide the applicable quote based on the order, destination, merchandise, and transportation requirements.

Orders may ship by USPS, UPS, freight, pallet, courier, or another appropriate method based on the shipment and destination. Contact us before ordering for international destinations or fragrance and aerosol products, which may have carrier restrictions.

Tracking is sent to the email used at checkout when the shipment is processed. You can also review order details in your account or use the tracking page when a tracking number is available.

Contact us immediately. We may be able to update an order before processing, but changes are not guaranteed after picking or label creation. Carrier rerouting may be unavailable or subject to additional fees.

Warehouse pickup may be available by prior approval and appointment. Do not arrive before our team confirms that the order is paid, prepared, and ready for release.

Customers may arrange their own approved carrier or freight pickup, or delivery to a designated business or fulfillment address, when approved in advance. Send routing requirements before ordering. We do not promise a blind or ongoing dropshipping service unless it is confirmed in writing.

Carrier events are handled under the selected service and any applicable insurance or freight terms. Report delivery damage within 5 business days after delivery, report a shipment that appears lost promptly, and preserve all merchandise, shipping cartons, labels, packaging, and supporting evidence until the claim is fully resolved so New York Cosmetics can review the matter and, when appropriate, assist with a carrier claim.

ALL SALES ARE FINAL except for qualifying approved claims or remedies required by applicable law. We do not accept returns or exchanges for buyer's remorse, ordering the wrong product or shade, ordering too much, resale or marketplace restrictions, unmet profit expectations, or finding a lower price elsewhere.

Potentially eligible issues include merchandise that arrived materially damaged, defective, incorrect, missing, short, with a quantity discrepancy, materially different from the confirmed listing or quote, or with another qualifying fulfillment error under the Return, Refund and Claims Policy. Claims must be reported within 5 business days after delivery and supported by the requested evidence.

Report a qualifying order problem within 5 business days after delivery. Keep the merchandise, shipping carton, labels, packaging, and supporting evidence until the claim is fully resolved.

Include the order number, affected SKU and quantity, a clear description, photos of the products, inner packaging, shipping label, and every side of the carton or pallet. Keep the merchandise, shipping carton, labels, packaging, and supporting evidence until the claim is fully resolved.

Photograph the shipment before moving or unpacking it, note visible damage with the driver when possible, keep the merchandise, carton, wrap, pallet, labels, packaging, contents, and supporting evidence until the claim is fully resolved, and report the issue within 5 business days after delivery.

Yes. Do not send merchandise back without written approval and a return authorization. When a return is approved, it must follow the supplied instructions and generally be received within 14 calendar days after delivery with the invoice, original packaging, and complete contents. This authorized return period is separate from the claim-reporting deadline of 5 business days after delivery.

No. Opened, used, altered, expired, customer-damaged, or incomplete merchandise is not returnable. Date concerns must be reported before use and within the claim window.

We review cosmetics, fragrance, beauty, health, personal-care, and selected general-merchandise inventory. Overstock, closeouts, discontinued products, store stock, and large mixed opportunities may be considered.

Include brand, product name, SKU or UPC, quantities, condition, packaging, available date or batch information, clear photos, inventory location, source documentation, and your target price when possible.

Yes. Send a spreadsheet or clear manifest for mixed lots and pallets. Separate each SKU, UPC, quantity, condition, and case configuration so the opportunity can be reviewed accurately.

We consider authenticity and source, brand and item demand, quantity, condition, packaging, dates, current market value, and pickup or freight requirements. Submission does not guarantee an offer.

Our team verifies the seller and inventory before finalizing a purchase. If accepted, the written agreement will state inspection requirements, pickup or shipping responsibility, and payment timing. Do not ship inventory until those terms are confirmed.