Returns & claims.

All wholesale sales are final. We review claims only for damaged, defective, incorrect, or missing goods.

Report the issue quickly.

Keep the affected products, cartons, labels, and packing materials until our team confirms the next step.

Submit eligible claims within 5 business days of delivery.

What qualifies.

Claims are limited to verified order problems. Buyer preference and resale performance are not covered.

Eligible claims

  • Transit damage
  • Verified defective goods
  • Incorrect items shipped
  • Missing quantities

Not eligible

  • Change of mind
  • Unsold inventory
  • Marketplace restrictions
  • Disclosed packaging or condition
  • Price or margin changes
  • Opened, used, or altered goods
Do not return or refuse merchandise without written authorization. For visible freight damage, note the damage on the delivery receipt before the driver leaves.

Submit a claim.

Include the order number, affected quantity, and clear photos of the products and packaging.

Photo evidence is required for damage or defect claims. Email photos to info@newyorkcosmetics.com with the order number in the subject line.
Keep the goods and packaging until the claim is resolved.

This policy applies to wholesale orders and does not limit any rights that cannot be waived under applicable law.