Shipping & Delivery.
After your order is placed, a New York Cosmetics sales representative will contact you to confirm the delivery requirements and provide a separate shipping quote.
What happens after you order
Shipping is handled separately from the product order. We confirm the delivery requirements, prepare an accurate quote, and release the order after all required payments have cleared.
After you order
A New York Cosmetics sales representative reviews the order and contacts you to confirm the delivery address, receiving conditions, and any special services the carrier will need.
Your shipping quote
Once the delivery details are confirmed, we calculate the shipping cost based on the destination, shipment size, and services required. The quote is sent to you separately for review.
Before dispatch
After the quote is approved and the required balance has cleared, we prepare the order for pickup and release it to the carrier. Tracking or freight information is provided when available.
Details we require
Accurate delivery information is required before we can quote or schedule the shipment. Missing or incorrect details may change the final carrier charges.
- Complete delivery address, including suite, unit, or receiving information
- Whether the address is commercial or residential
- Whether a liftgate is required at delivery
- Whether a loading dock or forklift is available
- Whether a delivery appointment is required
- Receiving hours and any days when delivery cannot be accepted
- On-site contact name and phone number
- Any limited-access, inside-delivery, or other special requirements
Shipping charges
The buyer is responsible for all shipping costs. New York Cosmetics does not pay, cover, or subsidize shipping. The quote may include freight, liftgate, residential, appointment, limited-access, re-delivery, storage, address-correction, or other carrier charges that apply to the shipment.
Payment before dispatch
An order cannot be sent out until payment has been received and cleared. This includes payment for the merchandise and all applicable shipping charges. The order will remain on hold until the required balance is paid in full.
If your shipment is damaged
New York Cosmetics handles the carrier damage process, but the receiving party must document the shipment so a claim can be opened and supported.
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Document the damage
Photograph the pallet, cartons, damaged products, shipping labels, and any visible carrier damage.
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Note it at delivery
Write visible damage or shortage on the carrier's delivery receipt before signing whenever possible. Keep all packaging and freight.
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Contact us promptly
Email the order number, photos, delivery receipt, and a description of the damage to info@newyorkcosmetics.com.
New York Cosmetics will coordinate the freight damage claim with the carrier and work with you on the resolution. Do not discard products, cartons, or packaging until the claim is complete.
Questions about a delivery?
Include your order number and delivery address when contacting us.